Valet Trolley

Valet Trolley

Introducing Valet Trolley & Home Delivery services. Leave your trolley at our Village Market store and have your items delivered to your doorstep at your convenience.

How can I avail the Valet Trolley service?

  • The service is dedicated to Carrefour Village Market customers
  • Fresh delivery planned in refrigerated trucks maintained between (4-6) Degree,
  • Priority cash counter for Valet Trolley customers,
  • Customer proceeds to dedicated cash counter, requests Valet Trolley service, requests registration from supervisor. Carrefour verifies the customer’s details and chooses the desired slot of delivery. Cashier scans items, customer receives goods and return the slip of expected delivery.

How do you keep my groceries fresh?

Your order is kept in special boxes and stored in a chilled room then at the time of the chosen slot, it’s loaded onto our delivery refrigerated trucks. Trucks are equipped with adequate temperature zones, so frozen items stay frozen and vegetables stay fresh while being delivered.

What do you deliver?

  • All kinds of food (fruits & vegetables, frozen, groceries), in addition to detergents, cleaning, and beauty products.

How much do you charge?

  • Free delivery when purchase is above KES 7,000
  • A KES 300 fee applies for delivery of purchases under KES 7,000

Which areas does your delivery cover?

  • We cover all below areas from Village Market: Muthaiga, Kitusuru, Runda, Nyari, Spring Valley, Rosslyn, Highridge, & Parklands
  • Ask a supervisor if your area is covered before you avail the Valet Trolley service
  • For more information on available time slots, please check customer support at the store

When will I receive my grocery items?

  • You can choose between 4 different time slots
  • The cut-off time is 30 minutes before each slot; please keep in mind that you need to book the time slot at least 30 minutes prior to your desired time of delivery
  • Carrefour ensures daily deliveries as per your chosen timeslot.
11am – 2pm 2pm – 5pm 5pm – 8pm 8pm – 11pm

How can I track my delivery and contact Customer Support?

  • In case you want to reschedule or follow-up your delivery, Call 0797 306 156, 7 days a week from 8:30 am to 7:00 pm local time

How do I get refund for or damaged items?

  • In the presence of the driver, damaged items will be refunded systematically.
  • If driver has left, you need to get back to the store to get refunded or reimbursed for any damaged item.
  • Refunds will be done in cash for cash payment or via card for debit or credit card payment.

How can I cancel or reschedule my delivery?

  • You need to call Carrefour before the chosen time slot if you wish to reschedule the delivery,
  • In case of cancellation, call Carrefour before the chosen time slot and refer to the store for a refund
  • In case of any delay, Carrefour will inform you in advance and reschedule the delivery
  • In case you’re not present, the driver will wait for a maximum of 10 minutes

How can Carrefour enhance my Valet Trolley?

  • You can call Carrefour at any time for any complaints or suggestions
  • Once a month, Carrefour will call all Valet Trolley customers in order to get their feedback and enhance their future experience

Should I tip my driver?

  • No, our drivers do not accept tips but they do appreciate your gratitude

Do I need to be present at the time of delivery?

We request that our customers be present at the delivery time, however in case of unseen circumstances where you are not available, someone must be present to receive and sign a proof of delivery.

Is my personal information kept confidential?

 Yes, your personal information is treated in accordance with our Privacy Policy.

Do I have to register each time I use the Valet Trolley?

No, this is done through a one-time registration process